Telkom responds

Telkom responds

In response to Mr. Pranajaya's complaint in his letter to The
Jakarta Post (Jan. 14) on "Paying telephone bills" in the Pamulang
area, we would like to say that:

1. To facilitate the payment of telephone bills, PT Telkom
established in 1996 the online payment point system, so that
subscribers in the Pamulang area can pay their bills at any of
the 49 locations at banks and post offices in the South Jakarta
area. In 1997 the online network was expanded to include the
Greater Jakarta area (Jakarta, Bogor Tangerang and Bekasi) with
currently 212 payment locations.

2. In order to avoid long queues, we always appeal to
subscribers not to be always pay at the one bank or post office.
Choose one bank or post office that is not too busy. Customers do
not need to queue if they choose to pay by using the credit
transfer or ATM (automated teller machine) system.

3. The online payment point system established between PT
Telkom and banks and post offices is detailed in a cooperation
agreement with the objective to provide better facilities to
customers. As for the service provided by banks and post offices,
it follows the procedure set by them.

RIZAL SAAT

South Jakarta Telkom Office Head