Telkom Indonesia Reaffirms Human Rights Commitment: Key Points
PT Telkom Indonesia (Persero) Tbk has officially issued the Telkom Group Human Rights Statement, a human rights commitment that applies across the group. Dated 2 October 2026, the document was signed by TelkomGroup CEO Nanang Hendarno.
The company says the statement is available online. It describes respect for human rights as the foundation of sound governance and a prerequisite for business sustainability. As Indonesia’s largest provider of digital telecommunications infrastructure and services, Telkom acknowledges that its operations directly affect the rights of employees, partner workers, customers, communities and the wider public.
The commitment refers to the International Bill of Human Rights, the UN Guiding Principles on Business and Human Rights, core International Labour Organization conventions, the OECD Guidelines for Multinational Enterprises, and UN conventions and declarations on children’s rights, Indigenous Peoples, human rights defenders, women and people with disabilities. At national level, Telkom says it complies with the 1945 Constitution, the Human Rights Law, labour regulations, the Telecommunications Law, the Electronic Information and Transactions Law, the Disability Law, the Personal Data Protection Law, and Presidential Regulation No. 60 of 2023 on the National Strategy for Business and Human Rights.
The statement also covers the supply chain. Suppliers, contractors and joint-venture partners are expected to uphold equivalent standards through ESG requirements in procurement, evaluation and monitoring, with sanctions imposed in cases of violations.
On employment, Telkom is committed to creating a workplace free from discrimination and bullying, ensuring equal pay for work of equal value, and expanding women’s participation in leadership. Forced labour and child labour are prohibited. For workplace safety, suppliers must implement an occupational health and safety management system in accordance with Government Regulation No. 50 of 2012.
Given its digital business, Telkom says human rights apply equally online and offline. In response to requests from state authorities for data, surveillance or service restrictions, the company will verify the legal basis and the requesting party’s authority, comply only to the extent required by law, and document the request. In developing artificial intelligence (AI), Telkom applies the principles of fairness, transparency, accountability and respect for privacy.
To implement the commitment, Telkom is integrating human rights considerations into its ISO 31000:2018-based risk management framework, using a three-lines model. For information security, the company uses an ISO/IEC 27001:2022-based governance framework overseen at board level.
An initial assessment identified the most critical issues as the safety of field workers and contractors; labour practices in outsourced supply chains; customer data privacy; freedom of expression; children’s rights in digital spaces; and the rights of communities affected by infrastructure development.
Complaints can be submitted through the Telkom Integrity Line, managed by an independent third party, with confidentiality and protection from retaliation guaranteed. The statement will be reviewed at least once every two years.