Telkom Indonesia Launches Agentic AI by BigBox for Autonomous Business Process Automation
PT Telkom Indonesia (Persero) Tbk (Telkom) officially launched Agentic AI by BigBox, a next-generation artificial intelligence platform designed to accelerate digital transformation through intelligent automation, business process integration, and data-driven decision-making.
The launch of this innovation was carried out by Telkom’s Director of IT Digital Faizal Rochmad Djoemadi accompanied by Telkom’s EGM Digital Product Komang Budi Aryasa at the ITD Summit agenda which took place in Bandung (23/4).
As an evolution of conventional AI, Agentic AI by BigBox not only provides insights but also executes semi-automated or automated actions according to organizational needs. This technology supports cross-system workflow orchestration, end-to-end data and AI integration, and increases operational efficiency at the enterprise scale.
The presence of this innovation also embodies the company’s strategic commitment through the AI Center of Excellence (AI CoE) initiative. As a driving force for artificial intelligence transformation, the AI CoE is built on five main pillars designed to accelerate technology adoption comprehensively from end-to-end. This ecosystem includes the AI Campus to focus on research and talent development, the AI Playground as a space for experimentation and innovation, AI Connect to strengthen collaboration between AI talents and practitioners, the AI Hub as a center for commercializing business solutions, and ultimately AI Native, which encourages the use of AI into the core of company operations. Within this holistic framework, Agentic AI by BigBox occupies a strategic role in the AI Hub pillar, making it a flagship solution ready to be implemented to provide real added value to the industry.
Unlike conversational AI, which is generally reactive, Agentic AI by BigBox has the ability to work more autonomously to complete complex tasks. This system can break down large tasks into more structured steps, manage execution through specialized agents, perform self-evaluation, and connect to various external systems securely and scalably.
As part of strengthening an inclusive AI ecosystem, Telkom also presents AgentLab, a drag-and-drop based platform that enables various business functions such as finance, HR, and legal to design Agentic AI needs more easily without requiring in-depth technical expertise.
Within the TelkomGroup, Agentic AI is used to support the consolidation and integration of IT systems across entities, optimize operational and investment costs, accelerate data-driven decision-making, and automate strategic business processes. For enterprise and B2B customers, this solution can be used to improve the customer experience, automate services and operations, deliver advanced analytics, predictive decisions, and even enable cross-platform integration.
In addition to delivering efficiency, Agentic AI by BigBox also strengthens national data sovereignty. With the support of Telkom’s digital infrastructure in Indonesia, data processing can be conducted within the domestic ecosystem, providing added value in terms of security, reliability, and compliance with the needs of strategic national sectors.
The presence of this solution strengthens Telkom’s steps in driving an inclusive and sustainable national digital transformation, and is also expected to be a catalyst for businesses in Indonesia to adopt autonomous technology to increase competitiveness at the global level.
Faizal Rochmad Djoemadi, Telkom’s IT Digital Director
We designed Telkom Agentic AI not just as an AI tool, but as a digital platform capable of working and executing. This is our step to encourage organizations to be faster, more integrated, and more adaptive in facing the dynamics of digital business,
Komang Budi Aryasa, Telkom’s EGM Digital Product
The launch of Agentic AI by BigBox is a concrete manifestation of the company’s belief in the future of collaboration between humans and technology. With the widest infrastructure reach and the support of the best digital talent, TelkomGroup is ready to present solutions that are not only intelligent, but also capable of delivering measurable results for business efficiency throughout Indonesia. This step also emphasizes Telkom’s position as a leader in digital transformation that consistently presents appropriate innovations for the advancement of the national industry.