Telkom has lots to answer for

Telkom has lots to answer for

From Republika

State-owned telephone company Telkom's subscribers have to pay
extra charges for the services that should be free. In order to
obtain detailed call records (intagjastel), for instance, one
must pay an extra Rp 1,500 per sheet. For Internet connections
through telkomnet instan, the rate is Rp 9,000 per hour, which is
expensive.

Why aren't intagjastel sheets provided free of charge as part
of the national telecommunications company's service for its
customers, much like bank account reports are free? Similarly,
why isn't the ordinary, local rate applied to Internet
connections as part of the company's service for its subscribers?

MA ARJUNI, Jakarta