Telkom: Digital connectivity after NTT earthquake 100 percent restored
PT Telkom Indonesia (Persero) Tbk (Telkom) has announced that telecommunications services and digital connectivity following the earthquake disaster in East Nusa Tenggara (NTT) have been restored to 100 per cent.
Telkom President Director Dian Siswarini said in a statement in Jakarta on Wednesday that all TelkomGroup services in NTT have now returned to normal and stable operation, marking the completion of the infrastructure repair phase and the continuation of service strengthening and humanitarian aid distribution for the community during the recovery period.
“We are grateful that all services have now returned to normal within just three days. The speed of this recovery is inseparable from the rapid work of the entire TelkomGroup team, as well as close collaboration with the government, volunteers, and all parties involved,” said Dian.
Since the first day of handling, Dian said TelkomGroup moved quickly to deploy technical teams to conduct assessments and initial infrastructure repairs in critical areas with minimal obstacles.
These efforts were supported by network link redundancy that kept the backbone fully functional.
Although one submarine cable segment and several terrestrial fibre optic segments are still undergoing maintenance, technical teams are proactively monitoring the backup routes now functioning as the primary path to maintain network availability.
In a number of locations that are difficult to reach via terrestrial networks, Telkomsat satellite connectivity also remains operational at 17 points to support service continuity.
In addition to infrastructure recovery, TelkomGroup has also provided free internet access at several evacuation posts and Telkom Regional Office locations, Telkomsel Disaster Alert Posts, SIMPATI starter packs with data quota, Telkomsel Emergency Packages, and a 24-hour toll-free Disaster Response Hotline.
This connectivity support has helped the public communicate with family members, obtain information, and support coordination of handling during the emergency period.
Along with the completion of service restoration, TelkomGroup is also continuing the distribution of humanitarian support in five affected areas, namely Nagekeo, Reo, Ruteng, Maumere, and Bima.
TelkomGroup’s assistance includes food and basic necessities, baby and child supplies, and household logistics.
“TelkomGroup will continue to be present through connectivity support and humanitarian assistance relevant to the needs of the community, so that the recovery process can proceed sustainably,” said Telkom Network Director Nanang Hendarno.
Humanitarian support will continue to be provided by prioritising the needs of the posts, including through support for the operation of public kitchens and health posts.
“This assistance is part of the implementation of TelkomGroup’s Social and Environmental Responsibility (TJSL) programme to help meet the needs of the community during the post-disaster normalisation phase,” he said.