Telkom Akses Targets Becoming National Digital Infrastructure Benchmark in Business Transformation Push
PT Telkom Akses (Telkom Akses) is strengthening its corporate transformation agenda to evolve from a company focused on network construction and management into a digital infrastructure management company.
President Director Irphan Wijaya affirmed that over the next five years, Telkom Akses is targeting a stronger position as one of the industry benchmarks in the development and management of national telecommunications infrastructure. The transformation is not merely about building networks on a larger scale, but also about building a stronger, more agile, and sustainable organisation.
“For me, the next five years are not just about building or managing more networks, but about building a much stronger company. I want Telkom Akses to evolve from an execution company into a strategic value creator for TelkomGroup, as well as become a national benchmark in deployment quality, productivity, digital field operations, and occupational safety,” said Irphan, quoted from his statement on Saturday, 29 August 2026.
To realise this vision, Telkom Akses has set five transformation focuses: strengthening operational excellence, digitalising processes through the use of technology and Artificial Intelligence (AI), developing Human Capital as a competitive advantage, expanding growth sources beyond the captive market, and strengthening a culture of integrity, operational discipline, and continuous improvement.
Irphan places operational excellence as one of the main foundations of Telkom Akses’ transformation. This focus is directed at four aspects: quality, execution speed, productivity, and occupational safety. These four aspects serve as the basis for improving service quality while driving the company’s operational efficiency.
In line with the increasingly dynamic development of the telecommunications industry, Telkom Akses is also strengthening standardisation and process digitalisation, including the implementation of predictive maintenance and AI-based analytics. The transformation is not only carried out on the technology side, but also encompasses business models, processes, technology, people, and culture so that all elements of the organisation develop in harmony and sustainably.
On the business side, Telkom Akses will strengthen a number of portfolios, including Managed Services, Deployment & Construction, and Value Added Managed Services (VAMS). The company is also targeting the external market as one of its main growth sources over the next five years, by targeting Other Licensed Operators (OLO), Internet Service Providers (ISP), and the enterprise segment.