Telkom Accelerates Telecommunications Service Recovery After NTT Earthquake

PT Telkom Indonesia (Persero) Tbk. (Telkom) is continuing to restore telecommunications and digital services affected by the 7.7 magnitude earthquake in the Flores region of East Nusa Tenggara (NTT) and surrounding areas.

EVP Telkom Regional III Rachmad Dwi Hartanto stated that the decline in TelkomGroup service quality was mainly caused by power supply constraints in the affected areas as well as a number of equipment failures resulting from the earthquake.

According to him, the recovery process currently still depends on the stability of the power supply. However, TelkomGroup has also activated additional generators with limited capacity to reinforce electricity supply in order to maintain the operational stability of network equipment and support the service restoration process.

In addition, TelkomGroup is continuing to accelerate repair efforts by deploying technical teams and the necessary resources so that telecommunications and digital services can return to normal as soon as possible.

TelkomGroup extends its sincerest apologies to all customers and the public for this incident. The company also expresses its highest gratitude and appreciation for the understanding and support provided during the recovery process.