Telkom 108 disappointing

Telkom 108 disappointing

From Neraca

I am deeply disappointed by PT Telkom's information hot line, 108. I feel lucky if I get the information asked for at all, and then sometimes the information is wrong.

A few days ago, I inquired about a relative's telephone number. I gave them the name and address. I had six digits of the number, but I needed the seventh digit. 108 replied that my relative's name was not on their computer.

Not satisfied with their information, I redialed 108 after two minutes. This time, they gave me the correct information.

I have often been disappointed by the quality of information supplied by 108. Why is PT Telkom not professional in providing information to its customers? PT Telkom, please explain.

KRISDAYANTI

Jakarta