Telecommunications Operators Claim No Profit from Expired Internet Quota Scheme

JAKARTA, KOMPAS.com - Telecommunications operators have stated that they do not profit from the scheme of unused internet quotas expiring or not being accumulable when the package’s active period ends.

This was conveyed during a hearing at the Constitutional Court (MK) for applications Numbers 33/PUU-XXIV/2026 and 273/PUU-XXIII/2025, which challenge the unused internet quota scheme, on Thursday (16/4/2026).

“Mobile operators do not receive additional benefits from the unused volume or data by customers within a certain period selected by the customer,” said Adhi Putranto, Vice President of Simpati Product Marketing, representing Telkomsel at the hearing, quoted from the MKRI YouTube broadcast on Friday (17/4/2026).

“What is provided to customers is the right of access to network capacity for a specific volume and period. Therefore, the term ‘expired quota’ is not appropriate,” Adhi stated.

Meanwhile, Sukaca Purwokardjono, Chief Customer Experience representing XL, stated that the internet service provided follows government regulations and is strictly supervised.

He also noted that internet quotas are not items that can be owned by customers.

“What is being sold is a service, not a good,” Sukaca said.

Therefore, quotas cannot be classified as objects under civil law perspectives. XL also emphasised that the company does not obtain additional profits from customers’ unused quotas.

“There is no additional revenue arising from unused quotas after the active period ends,” Sukaca stressed.

“I can accept that assumption, that explanation (from the telecommunications operators), but there is a loss to customers,” Saldi firmly stated.

Although telecommunications operators claim they do not benefit from the expired quota scheme, Saldi reminded that customers suffer losses.

It is the Constitutional Court’s duty, Saldi emphasised, to protect the constitutional rights of citizens who experience losses from that scheme.