Tegal Station Safeguards and Returns Lost Passenger Items Worth Over Rp160 Million

PT Kereta Api Indonesia (KAI) Operational Area 4 Semarang has reinforced its commitment to providing excellent service through its Lost and Found programme. Throughout the first semester of 2026 (January to June), Tegal Station recorded significant success by securing and returning 71 items left behind by passengers. The total estimated value of these items reached Rp160,770,000. The types of goods successfully returned were dominated by mobile phones, wallets, bags, important documents, and various other electronic devices.

KAI Daop 4 Semarang Public Relations Manager, Luqman Arif, affirmed that this achievement is tangible proof of KAI’s dedication to delivering a safe and trustworthy transport ecosystem. ‘The Lost and Found service is a concrete form of KAI’s commitment to providing a sense of security to passengers. Every item found in the station area or on the train will be recorded, secured, and efforts will be made to return it to its owner immediately through established procedures,’ Luqman stated via an official release on Friday (10/7).

According to Luqman, the effectiveness of returning these items is driven by three main factors: the honesty of field officers, the concern of fellow passengers who report findings, and an integrated lost item handling system across the entire KAI environment. For passengers who realise they have lost or left behind items during a train journey or while in the station area, KAI provides a responsive reporting channel. Prompt reporting is crucial so that the search process by officers can be carried out as soon as possible before the item changes hands or location.

Although the security system is running optimally, KAI still urges service users to always be vigilant and careful with their personal belongings. ‘We urge all passengers to always ensure that their belongings are not left behind in the waiting room, on the train, or when alighting. Make it a habit to check your belongings again before leaving your seat or the station area,’ Luqman added. KAI Daop 4 Semarang is committed to continuously improving service quality professionally and transparently, to ensure every passenger’s travel experience remains safe, comfortable, and memorable.