Tata and Mahindra Win Massive Village Vehicle Contract — But Are Their Workshops Ready?
Jakarta, VIVA – The plan to import 105,000 commercial vehicles for the operations of the Merah Putih Village/Sub-district Cooperatives has drawn attention beyond automotive industry concerns, specifically regarding the readiness of after-sales service networks. A fleet of this magnitude, set to operate across various regions, is considered to require adequate servicing support to prevent operational disruptions.
The procurement involves two Indian automotive manufacturers, Tata Motors and Mahindra & Mahindra, which will supply pick-up trucks and light trucks. These vehicles are planned to operate down to the village level, including areas where access to automotive services has historically been limited.
In the context of commercial vehicles, after-sales networks play a crucial role as the vehicles are used intensively and continuously. Without broad and easily accessible servicing support, the potential for operational disruptions could increase as the vehicles age and accumulate working hours.
Data on Tata Motors' network in Indonesia shows the presence of several dealers in major cities and industrial zones. Based on VIVA Otomotif's research on Saturday, 21 February 2026, main service points were recorded in Jakarta, Bandung, Semarang, Banyumas, South Lampung, Kubu Raya, and Balikpapan.
Although spread across several regions, the distribution remains concentrated in certain cities. This raises questions about service access for vehicles that will eventually be stationed in villages or areas at considerable distance from urban centres.
Tata Motors also operates a network of certified workshops in partnership with local partners across several provinces. These workshops are spread across Sumatra, Java, Kalimantan, and Sulawesi, though most operate as independent facilities partnered with the brand.
This workshop partnership model can help expand service coverage, but quality standards, spare parts availability, and technician readiness remain factors requiring attention. This is particularly important given that vehicles used as public operational fleets require guaranteed rapid service.
Meanwhile, Mahindra's network in Indonesia is recorded as more limited compared to Tata Motors. Mahindra's service points are located in Bandung, Tanah Bumbu in South Kalimantan, Jambi, and Samarinda, operating in 2S and 3S service formats.
The procurement involves two Indian automotive manufacturers, Tata Motors and Mahindra & Mahindra, which will supply pick-up trucks and light trucks. These vehicles are planned to operate down to the village level, including areas where access to automotive services has historically been limited.
In the context of commercial vehicles, after-sales networks play a crucial role as the vehicles are used intensively and continuously. Without broad and easily accessible servicing support, the potential for operational disruptions could increase as the vehicles age and accumulate working hours.
Data on Tata Motors' network in Indonesia shows the presence of several dealers in major cities and industrial zones. Based on VIVA Otomotif's research on Saturday, 21 February 2026, main service points were recorded in Jakarta, Bandung, Semarang, Banyumas, South Lampung, Kubu Raya, and Balikpapan.
Although spread across several regions, the distribution remains concentrated in certain cities. This raises questions about service access for vehicles that will eventually be stationed in villages or areas at considerable distance from urban centres.
Tata Motors also operates a network of certified workshops in partnership with local partners across several provinces. These workshops are spread across Sumatra, Java, Kalimantan, and Sulawesi, though most operate as independent facilities partnered with the brand.
This workshop partnership model can help expand service coverage, but quality standards, spare parts availability, and technician readiness remain factors requiring attention. This is particularly important given that vehicles used as public operational fleets require guaranteed rapid service.
Meanwhile, Mahindra's network in Indonesia is recorded as more limited compared to Tata Motors. Mahindra's service points are located in Bandung, Tanah Bumbu in South Kalimantan, Jambi, and Samarinda, operating in 2S and 3S service formats.