TASPEN Urges Public to Beware of Digital Fraud Schemes

PT TASPEN (Persero) is urging all participants and the public to increase their vigilance against various modes of fraud carried out in the company’s name. These schemes continue to evolve, ranging from the use of fake social media accounts, messages via WhatsApp, the spread of phishing links, forgery of official documents, to the exploitation of artificial intelligence (AI) technology. One recently discovered modus operandi involves the offer of a fund distribution programme for pensioners through unofficial communication channels, which has the potential to mislead the public. Corporate Secretary of TASPEN, Henra, stated that participant protection is a top priority for the company amidst the increasing variety of digital crime methods exploiting the corporate name. ‘TASPEN is consistently committed to protecting participants from various potential digital crimes that misuse the company’s name. We urge participants and the public to always verify any information received and not to easily provide personal data to parties whose legitimacy cannot be confirmed,’ he said. Data from the Ministry of Communication and Digital shows that the national digital literacy index stands at 3.54 on a scale of 5. Although this figure continues to show improvement, the digital security aspect still needs strengthening amid the evolving modes of cybercrime. Furthermore, data from the Central Statistics Agency (BPS) and several studies indicate that the elderly demographic still faces challenges in understanding digital security and verifying received information. This condition is a particular concern given that the majority of TASPEN participants are pensioners, making improved digital literacy a crucial step to protect them from technology and digital media-based fraud. As a protective measure for participants, TASPEN urges the public to apply the ‘Hold, Verify, Report’ principle when responding to any information received. The public is expected to refrain from immediately believing circulating information, verify its truth through official TASPEN channels, and report any accounts or parties suspected of committing fraud. TASPEN firmly states that the company never asks participants to pay any administrative fees, send OTP codes, PINs, passwords, or other confidential data to obtain services or programme benefits. TASPEN also invites the public to obtain information exclusively through official channels, including the TASPEN website, official social media accounts, the Andal by Taspen application, TASPEN branch offices, and the TASPEN Call Centre at 1500 919. This preventive measure aligns with TASPEN’s commitment as a Centre of Excellence in social security, prioritising security, transparency, and comfort for participants. With guaranteed security and comfort, TASPEN demonstrates tangible support for President Prabowo Subianto’s Asta Cita vision to improve the welfare and protection of civil servants and state officials. TASPEN is committed to ensuring that every participant’s rights are fulfilled in a timely, secure, and accountable manner through reliable services and sustainable protection for all participants.