TASPEN Urges Participants to Routinely Authenticate at the Beginning of the Month – Here's Why!

PT TASPEN (Persero) is urging all pension participants to carry out authentications routinely at the beginning of each month before the 15th as a crucial step to ensure that pension benefits are received smoothly, on time, and sustainably. This call comes alongside the strengthening of TASPEN’s collaboration with payment partners in the benefit distribution system through bank accounts, marked by the signing of cooperation agreements with several payment partners at the TASPEN Central Office Auditorium in Jakarta on Wednesday (6/5). TASPEN Corporate Secretary, Henra, emphasised that the smooth distribution of pension benefits is driven by the active participation of participants in the authentication process. “Authentication at the beginning of the month is a key element in ensuring that participant data remains valid, so the benefit distribution process can be received by those entitled. This is part of a joint effort between TASPEN, payment partners, and participants,” he stated on Friday (8/5/2026). All of TASPEN’s payment partners are continuously renewing their cooperation as a form of shared commitment to maintaining service quality for participants. This process is carried out comprehensively, both through signings at the central level and via branch offices, particularly for Regional Development Bank (BPD) partners, thereby ensuring consistent service standards across all regions. In line with this strengthening, TASPEN continues to promote the optimisation of a digital-based verification system integrated through the support of 46 payment partners. This ecosystem is designed to ensure that every benefit distribution process runs accurately and maintains the validity of participant data. To support this, TASPEN provides authentication convenience through the Andal by TASPEN application, simply with a selfie. This feature allows participants to authenticate anywhere, providing a more practical, fast, and secure service experience. New pension participants only need to perform facial recording (enrolment) first at the start of their retirement period. After the enrolment process is complete, subsequent authentications can be done more easily without needing to log into the application. Through this convenience, participants are urged to routinely perform authentications at the beginning of the month before the 15th to ensure that pension benefits continue to be received smoothly and on time. To date, TASPEN’s payment ecosystem has been bolstered by 46 Payment Partners consisting of 1 POS partner, 14 national banks, 28 Regional Development Banks (BPD), and 3 Rural Credit Banks (BPR), with support from 17,136 service points across Indonesia, including in 3T (Frontier, Outermost, and Disadvantaged) areas. This network underscores TASPEN’s commitment to providing inclusive and accessible services for all participants. Moving forward, TASPEN will continue to encourage active collaboration with all payment partners and enhance participant literacy regarding the importance of routine authentication at the beginning of the month. This step is part of TASPEN’s commitment to delivering adaptive and reliable services, while strengthening its position as a Center of Excellence in managing social security for civil servants and supporting the implementation of President Prabowo Subianto’s Asta Cita in promoting equitable welfare throughout Indonesia.