TASPEN Services Now Accessible at 134 Public Service Malls

PT TASPEN (Persero) continues to drive public service transformation by expanding access to its services at 134 Public Service Malls (MPP) spread across hundreds of regencies and cities throughout Indonesia. This support is also provided through integration with the National MPP Digital service. This effort by TASPEN has made services more accessible, faster, and integrated for Civil Servants (ASN), pensioners, and their heirs across Indonesia. The Minister for Administrative and Bureaucratic Reform, Rini Widyantini, expressed her appreciation for this strategic move during the inauguration of 8 Public Service Malls for the First Semester of 2026 in Jakarta. The presence of TASPEN in MPPs broadens participants’ access to various services, ranging from information and consultation, claim submissions, membership and pension administration, to other supporting services that can be accessed more easily through a single integrated service point. Minister Rini Widyantini appreciated the move, stating that TASPEN’s presence in Public Service Malls makes a real contribution to strengthening the quality of active and community-oriented public services. ‘Ensure that the presence of MPP plays a role in providing real benefits to the community. Not just as a place for consultation, but it must become an active and consistent service channel. Some time ago, I visited an MPP in DKI Jakarta. I really appreciate that TASPEN actively came and joined discussions with pensioners who were having difficulty accessing services,’ Rini said in a written statement on Thursday (25/6/2026). Meanwhile, TASPEN Corporate Secretary Henra stated that the appreciation reflects the importance of cross-agency collaboration in providing public services that are closer to the community. As part of the MPP ecosystem, TASPEN provides various services accessible through a one-stop service connected to various government agencies. ‘As the manager of the social security programme for ASN and State Officials, TASPEN views the Public Service Mall as a service node that brings together various community needs within one integrated service ecosystem,’ said Henra. ‘Through the presence of TASPEN services in MPPs and the National MPP Digital application, participants can now access services more easily without needing to visit a specific branch office. TASPEN wants to ensure that fast services can be reached by participants wherever they are,’ he continued. Furthermore, Henra explained that strengthening services through MPPs and the National MPP Digital application aligns with TASPEN’s service transformation as a Center of Excellence, focusing on enhancing participant experience through technology utilisation, cross-agency collaboration, and expanding service access to reach all layers of participants. ‘This step is part of TASPEN’s commitment to supporting the national public service transformation and contributing to the achievement of the Asta Cita of the President of the Republic of Indonesia, Prabowo Subianto, particularly in realising effective, responsive, and community service-oriented governance,’ he concluded.