TASPEN Services Getting Closer, Official Channels More Complete and Easily Accessible

TASPEN continues to strengthen the quality of service to participants by providing increasingly complete official service channels. Participants can choose various communication media according to their needs, ranging from WhatsApp Business at 0811-1919-189, Call Centre 1500919, email layanan tanya.taspen@taspen.co.id, to TASPEN’s official social media (Facebook, Instagram, X, and TikTok) to obtain information, submit questions, or lodge complaints. Corporate Secretary of TASPEN, Henra, stated that providing various service channels is part of TASPEN’s commitment to delivering services that are increasingly accessible, safe, and responsive to participants’ needs. “We want the public to become more familiar with all of TASPEN’s official communication channels so they can obtain correct information directly from the source. Besides providing ease in accessing services, this step is also part of our efforts to help participants avoid various fraud schemes claiming to represent TASPEN. Therefore, we urge participants to always use TASPEN’s official channels when needing information or services,” said Henra. The completeness of TASPEN’s various service channels is part of the development of TASPEN’s Center of Excellence (CoE) for Customer Experience in delivering integrated service standards oriented towards participants’ needs, as well as encouraging a service experience that is increasingly easy, fast, and responsive. In line with this, TASPEN also supports the implementation of the Asta Cita vision of the President of the Republic of Indonesia, particularly in strengthening the digital transformation of public services, bureaucratic reform, and the provision of adaptive, transparent, and community-centred services.