TASPEN Services Getting Closer, Official Channels More Complete and Easily Accessible

REPUBLIKA.CO.ID, JAKARTA — TASPEN continues to strengthen the quality of services provided to participants by offering an increasingly complete range of official service channels. Participants may choose from various communication media according to their needs, ranging from WhatsApp Business at 0811-1919-189, the Call Centre at 1500919, the service email tanya.taspen@taspen.co.id, and TASPEN’s official social media accounts (Facebook, Instagram, X and TikTok) to obtain information, submit questions or lodge complaints.

TASPEN Corporate Secretary Henra said the provision of these various service channels forms part of the company’s commitment to delivering services that are increasingly accessible, secure and responsive to participants’ needs.

“We want the public to become better acquainted with all of TASPEN’s official communication channels so they can obtain accurate information directly from the source. Beyond making services easier to access, this step is also part of our effort to help participants avoid the various fraud schemes perpetrated in TASPEN’s name. For that reason, we urge participants always to use TASPEN’s official channels whenever they need information or services,” said Henra.

The completeness of TASPEN’s various service channels forms part of the development of the TASPEN Customer Experience Centre of Excellence (CoE), which aims to deliver an integrated service standard oriented towards participants’ needs and to promote a service experience that is increasingly easy, fast and responsive. In line with this, TASPEN also supports the implementation of the President of the Republic of Indonesia’s Asta Cita, particularly in strengthening the digital transformation of public services, bureaucratic reform, and the delivery of services that are adaptive, transparent and centred on the needs of the public.