TASPEN expands official service channels to enhance participant experience

Jakarta (ANTARA) - PT TASPEN Persero is strengthening its service quality by providing increasingly comprehensive official service channels. Corporate Secretary Henra stated that the provision of various service channels is part of TASPEN’s commitment to delivering services that are easier to access, secure, and responsive to participants’ needs. “The provision of various service channels is part of TASPEN’s commitment to delivering services that are increasingly easy to access, secure, and responsive to participants’ needs,” Henra said in an official statement in Jakarta on Saturday. He added that the company wants the public to become more familiar with TASPEN’s official communication channels so they can obtain accurate information directly from the source. Henra also emphasised that the completeness of these service channels is part of the company’s efforts to help participants avoid various fraud schemes operating under TASPEN’s name. The expansion of service channels is part of the development of TASPEN’s Center of Excellence (CoE) for Customer Experience, aimed at delivering integrated service standards that are easy, fast, and responsive. “In line with this, TASPEN also supports the implementation of the President of the Republic of Indonesia’s Asta Cita, particularly in strengthening the digital transformation of public services and bureaucratic reform,” he concluded.