TASPEN Completes 99.97% of Claim Payments Within H+1

As of May 2026, PT TASPEN (Persero) has successfully settled 99.97% of claim payments within a maximum of one working day after the documents were declared complete. This achievement stems from the company’s commitment to innovation and service acceleration through digital transformation and business process simplification. The commitment was conveyed by President Director Rony Hanityo Aprianto, accompanied by the Board of Directors, during a Hearing Meeting with House of Representatives Commission VI on Wednesday (8/7/2026). TASPEN Corporate Secretary Henra stated that this commitment strengthens TASPEN’s role as a Centre of Excellence in social security administration. ‘TASPEN continues to transform its services by prioritising ease of access, speed, and certainty of service for all participants,’ Henra said. Deputy Chairman of Commission VI, Nurdin Halid, appreciated TASPEN’s transformation and claim service acceleration efforts. He noted that TASPEN has made various improvements amidst industry challenges. ‘Commission VI appreciates PT TASPEN (Persero)’s efforts in maintaining the sustainability of social security programmes for participants, improving service quality through digital transformation, and undertaking various corporate governance improvements amidst economic dynamics and financial services industry challenges,’ Nurdin stated. This achievement was supported by various digital service innovations continuously developed by TASPEN, including the TASPEN One Hour Online Services (TOOS). This service enables claim payments to be completed within a maximum of one working day after the files are declared complete. From January to May 2026, a total of 260,026 claims were submitted through online channels, accounting for 81% of total claim submissions, reflecting the increasing utilisation of digital services by participants. TASPEN also introduced a Digital Authentication service through the Andal by Taspen application, with 3.2 million pensioner participants, or 99.12% of the total, having authenticated via the app as of May 2026. This innovation is supported by strengthened data integration with the National Civil Service Agency, the Ministry of Finance, the Ministry of State Secretariat, the Directorate General of Population and Civil Registration, and 46 TASPEN Paying Partners spread across Indonesia. The success of this service transformation is reflected in increased participant satisfaction. In 2025, TASPEN’s Customer Satisfaction Index reached 98.7, categorised as Very Satisfied, continuing a four-year trend of improving participant satisfaction levels. TASPEN’s commitment and achievements are part of ongoing efforts to enhance service quality for participants while strengthening professional, adaptive, and participant-oriented corporate governance.