Suzuki's motorbike service
Suzuki's motorbike service
Recently, I decided to get my motorbike serviced at a
registered Suzuki garage in Hayam Wuruk. My bike is a Suzuki TS
(Trail) and I prefer to have it serviced at a reputable garage
rather than one of the many small ones around Jakarta.
The day after picking up the bike from the garage (and having
paid for a full service), I could not start it. There was a fuel
leak and so the carburetor was flooded. I was able to start it
after trying for fifteen minutes, and went back to the garage to
ask them to fix it. Once again I paid but only to find the
problem persisted the next day. I phoned the garage and told them
to pick up the motorbike and fix it as it was now their
responsibility. They gave me an explanation about the oil pump
being broken and that they didn't have the spare part, but they
had nevertheless fixed it.
The next day, once again, I couldn't start the bike and so
this time I paid someone to take it to another Suzuki garage in
Mataraman thinking that this garage may do a better job. This
time I paid Rp 350,000 for the service, but to my astonishment,
the oil pump had not been fixed and once again I couldn't start
the bike. Not only that but now the headlights and the RPM meter
didn't work either. I phoned and insisted that they take the bike
back and fix it properly. They told me that the RPM cable was
already broken and they claimed to know nothing about the
headlight problem. They also said that the oil pump had been
glued by the previous garage and is therefore very dangerous. I
pointed out that the previous garage was a Suzuki garage too.
To date, the problem has not been fixed and I am waiting for
the return of my bike. I can no longer trust either of these
garages and I am disappointed in Suzuki's lack of professionalism
and its apparent desire to extort money off customers. Perhaps
Suzuki would like to explain why its staff cannot fix a simple
problem on a Suzuki motorbike and why it cannot train its staff
to work in a professional manner and to also take responsibility
for their mistakes.
JOHN C. TORR
Jakarta