Surprise inspection of Cililin Regional General Hospital reveals several problems

Bandung Barat regent Jeje Ritchie Ismail conducted a sudden inspection (sidak) at Cililin Regional General Hospital on Tuesday 19 May 2026, after receiving complaints from the public about services at the state-run hospital.

During the inspection, Jeje found a number of issues ranging from patients waiting for long periods, to services deemed not very friendly, and even staff discipline. He said he wanted to ensure that the complaints reaching him would be addressed going forward.

‘Today we want to ensure that the service is running well, because my focus this year is indeed on improving public service delivery. There are a lot of inputs and complaints from the public about the service. Many people are confused and waiting a long time. We will fix this together,’ Jeje told reporters.

During the sidak, Jeje spoke directly with patients and with the hospital’s management board. From the initial evaluation, there are several things that must be corrected by the hospital authorities. One of them is the limited space which causes patients to have to wait for service.

‘There are still patients waiting. There are also internal problems; we will resolve these because they relate to service,’ Jeje said.

Furthermore, Jeje criticised the behaviour of some service staff who were deemed not friendly toward the public. He stressed that service to the public must be delivered with a good attitude and should not confuse patients or their families.

‘The service lacks a smile; that too needs to be improved. It’s like at the MPP, many say there is not full of smiles, not friendly, not polite. We will evaluate this,’ Jeje said.

In addition to service, Jeje also highlighted the performance of specialist doctors who are civil servants. He asked the doctors to be more fully committed to serving the public because they are paid from the regional government budget.

‘Specialist doctors who are civil servants must be more fully committed to serving the public because they are indeed paid by APBD and appointed by the Regent’s decree,’ he said.

Regarding facilities, Jeje assessed that the state of medical equipment at Cililin RSUD is already fairly good. Moreover, the hospital will receive an additional CT Scan machine in June.

‘Regarding facilities I think they are already fairly good. There will also be support equipment, the CT Scan will arrive in June,’ he added.