Suggestion to Garuda

Suggestion to Garuda

From Media Indonesia

Lately Garuda Indonesia has been intensifying its efforts to promote the quality of its services. Allow me to give some suggestions in connection with this effort.

Some time ago, every Sunday there was a flight to Medan, using a DC-10 aircraft. Now this flight is no longer available. In my opinion, this flight must be resumed in view of the popularity of wide-bodied aircraft among passengers.

Garuda may adopt a service system employed by a number of airlines in the United States. Under this system, a passenger using the service of a certain airline will be given a free ticket for a particular route if he has reached a certain mileage. In some cases, there is a family system ticket.

Another thing that deserves attention is the case of no-show: If the ticket is used on a later date there is a 25 percent charge or a 25 percent cut if the ticket is refunded. This is too much. What is of greater absurdity is that the notification of cancellation must be given at least 24 hours prior to departure. These two things must be re-assessed carefully. There is one more thing. Senior citizens must be allowed a discount not only for the economy class but for all classes available.

Good luck to Garuda!

H. MUHAMMAD JUSUF

Jakarta