Strengthen JKN Services, BPJS Kesehatan Opens Space for Aspirations
BPJS Kesehatan has launched the BPJS Kesehatan TANGGAP (Capture Aspirations, Realise Solutions) kick-off to gather constructive input from all stakeholders in the JKN programme. The cross-sector forum is held as a step to strengthen the JKN system so that it delivers higher quality and provides optimal benefits for participants.
Chief Executive Officer Prihati Pujowaskito said the listening exercise is part of strengthening the transformation of the JKN service quality, focusing on ease, speed, and equity. He said strategic policies must be formulated based on the aspirations and real needs of participants on the ground.
“Capturing aspirations is not merely about receiving input, but understanding needs and the direction of change. Through BPJS Kesehatan Tanggap, every aspiration will be followed up into policies that are more relevant and have a real impact on improving the quality of JKN services,” Pujo said on Wednesday (04/03).
Pujo said BPJS Kesehatan continues to open space for collaboration with employers, the legislature, the government, health facilities, professional associations, experts, academics, and even internal organisations to strengthen the JKN ecosystem. The involvement of all stakeholders is considered vital to delivering an optimal health coverage system oriented to participants’ needs.
“The sustainability of the JKN Programme can only be built through trust born of openness, consistency, and a commitment to continually listen and improve in order to deliver services that are increasingly high in quality and sustainable,” Pujo added.
Meanwhile, the Chair of the BPJS Kesehatan Supervisory Board, Stevanus Adrianto Passat, assessed that an effective supervisory function must also be based on understanding of the on-ground dynamics. He said this step is important to enrich analysis and sharpen the formulation of policy directions.
“Together with all levels of management and the supervisory board, we ensure that the strategic plan is prepared based on real needs, current challenges, and opportunities that can be optimised,” Stevanus emphasised.
He believes good policy emerges from the process of listening to aspirations from all parties. Therefore, Stevanus stressed that BPJS Kesehatan has opened as wide a space as possible for all stakeholders to provide constructive and solution-oriented inputs.
“May the synergy that has been built remain strong, and may this forum yield concrete, implementable recommendations with real impact for the community,” Stevanus stated.