Star Hotels Face Downgrading for Poor Facility Maintenance

JAKARTA - Classification of star-rated hotels in Indonesia is determined through a business certification process based on government-set standards. This classification serves as an indicator of a hotel’s facility quality, service, and management.

Property practitioner and Real Estate Indonesia (REI) Vice Chairman Bambang Ekajaya told Kompas.com on Sunday, 31 May 2026: “Star-rated hotels have specific facility standards that must be met.”

The hotel class is determined by evaluating basic requirements, absolute criteria, and non-absolute criteria. The evaluation results are converted into a score range to determine the classification.

The score ranges for star-rated hotels are as follows: Meanwhile, non-star hotels have a minimum score of 152. Non-star hotels that improve their facilities can apply for evaluation to obtain a star rating.

The main difference between one-star to five-star hotels lies in the completeness of facilities and services provided to guests.

One-star hotels typically offer basic facilities such as guest rooms, lobby, front office, and simple food and beverage services. Services include check-in and payment processing, room cleaning, security, and basic health services. These hotels also begin implementing workplace safety and health management for a certain number of employees.

Three-star hotels offer more comprehensive facilities, such as restaurants with diverse services, room service, sports or recreational facilities, business services, and internet access. Additionally, concierge services, valuables storage, and car rentals are available. Staff at three-star hotels are required to have foreign language skills, at least English.

Meanwhile, four-star hotels provide broader facilities, including business centres, shopping areas, banquet halls, energy-saving room systems, and security equipment such as smoke detectors and sprinklers.