Standard Chartered Bank apologizes

Standard Chartered Bank apologizes

We would like to thank Ayu Manik Ratnasari (The Jakarta Post,
Feb. 7, 1996) for her feedback on her experience calling Standard
Chartered Bank, and apologize for any inconvenience caused.

It appears that she called the main bank switchboard, not our
24-hour card center hot line, which is (21) 5739618.

By calling the card center number, a customer reporting a lost
card is immediately served.

We are adding a message to our main switchboard number that
should avoid this from occurring in the future.

We will continue to improve our services.

RINA JAMAL

Standard Chartered Bank

Jakarta