Sony responds to complaints

Sat, 05 Mar 2005, 00:00 WIB

Responding to Pieter Johannes' letter Sony's sorry after-sales
service (The Jakarta Post, Feb. 25), we would like to inform
Johannes that relevant parties in Sony Singapore have been
alerted about the issue and have already been in contact with
him.

After verification by Sony Singapore with the dealer
concerned, the Johannes purchase was covered by Singapore local
warranty, although there was an option for overseas warranty
coverage. Such warranty is known as VAIO Overseas warranty
(VOS), which has to be purchased and covers certain designated
countries, excluding Indonesia. Detailed explanations of VOS can
be found at the following URL: http://vaio-
online.sony.com/sg/vaio/Accessories/VOS-3701-
SG_detail0.html

RAYMOND GANI
CRM Department Head
Sony Customer Information Center
PT. Sony Indonesia

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