Soekarno-Hatta Airport Management Follows Up on Passenger's Lost Mobile Phone Report

The management has followed up on the report through tracing, coordination, and in-depth investigation with relevant parties. Regarding the involved individual, the handling process has been carried out in accordance with applicable regulations and procedures. The individual in question is not an employee of PT Angkasa Pura Indonesia’s Soekarno-Hatta International Airport Branch Office.

“Soekarno-Hatta International Airport management has followed up on the received report by conducting tracing, coordination, and in-depth investigation with relevant parties. The mobile phone has been returned to its owner on the same day, and the involved party has been processed in accordance with applicable regulations,” stated Assistant Deputy for Communication & Legal at Soekarno-Hatta International Airport Branch Office Yudistiawan, in a written statement on Monday (11/5/2026).

Soekarno-Hatta Airport continues to strive to maintain security, comfort, and trust for all airport users through supervision and continuous improvement of service quality.

Management also urges all airport users to remain attentive to their personal belongings while in the airport area and to immediately report to officers if they need assistance or encounter any issues during their journey.