Simpati SMS often fails

Simpati SMS often fails

From Warta Kota

As a user of Simpati card service from Telkomsel, I have lately been disappointed by Simpati's unsatisfactory network operation. For instance, the short message service (SMS) frequently fails. Strangely, the amount left on my card was also expended as a consequence.

After a week of this bad experience, I contacted Simpati's customer service. The reply was that a network expansion was underway. In my view, such a failure is a considerable disturbance for subscribers, especially in critical moments.

Telkomsel, therefore, would be expected to pay greater attention to this problem and find a proper solution, for which I would be very grateful.

ANDRIYANI Jakarta