Silvera Taxi responds

Responding to complaints filed by visitors to Taman Rasuna apartments, particularly to a letter published in The Jakarta Post, we would like to give some clarification as follows: 1. When hired, every Silvera Taxi driver is obliged to undergo some tests, theoretical and practical, related to knowledge about important places or locations usually frequented by taxi users. Some briefings are conducted regularly to ensure that all Silvera drivers give their best service, including good manners, to their passengers. 2. Regarding Mr. Diarmid O' Sullivan's complaint (Dec. 3, 2001), the management has punished the relevant driver and deterred others from causing any harm to taxi passengers. 3. Our company also assigns timekeepers to each location where taxis operate in order to improve services and cooperate with security guards. We have given the employee responsible for the incident in question a strong warning and moved him to a different location. 4. Our business is based purely on mutual cooperation to give optimal service to hotel or apartment visitors. There is no commercial fee written into our contracts or agreements with hotels or apartments. We wish to state clearly that our company does not pay a fee of Rp 3 million, as widely rumored, to hotel or apartment managements or anyone else, for that matter. 5. We would like to apologize to the Taman Rasuna management for all our mistakes when providing taxi services for Taman Rasuna customers.

Furthermore, we will always make every effort to improve our service to the public in general.

R. TJAHJO KUNTJORO M.

Silvera Taxi

Bekasi, West Java