Silvera Taxi responds

Silvera Taxi responds

Responding to complaints filed by visitors to Taman Rasuna
apartments, particularly to a letter published in The Jakarta
Post, we would like to give some clarification as follows:
1. When hired, every Silvera Taxi driver is obliged to undergo
some tests, theoretical and practical, related to knowledge about
important places or locations usually frequented by taxi users.
Some briefings are conducted regularly to ensure that all Silvera
drivers give their best service, including good manners, to their
passengers.
2. Regarding Mr. Diarmid O' Sullivan's complaint (Dec. 3, 2001),
the management has punished the relevant driver and deterred
others from causing any harm to taxi passengers.
3. Our company also assigns timekeepers to each location where
taxis operate in order to improve services and cooperate with
security guards. We have given the employee responsible for the
incident in question a strong warning and moved him to a
different location.
4. Our business is based purely on mutual cooperation to give
optimal service to hotel or apartment visitors. There is no
commercial fee written into our contracts or agreements with
hotels or apartments. We wish to state clearly that our company
does not pay a fee of Rp 3 million, as widely rumored, to hotel
or apartment managements or anyone else, for that matter.
5. We would like to apologize to the Taman Rasuna management for
all our mistakes when providing taxi services for Taman Rasuna
customers.

Furthermore, we will always make every effort to improve our
service to the public in general.

R. TJAHJO KUNTJORO M.

Silvera Taxi

Bekasi, West Java