Silver Bird service

Silver Bird service

I would like to make a complaint regarding Silver Bird service from Soekarno-Hatta airport.

On March 29, I arrived at Soekarno-Hatta terminal airport by Merpati flight 113 from Jambi approximately at 4:40 p.m.. After collecting my luggage, I went to the Silver Bird counter to book a Silver Bird cab as normal and the person at the counter gave me a card with the cab number (046) and driver's name.

Then I proceeded to the assigned Silver Bird taxi stand outside the airport building. I waited about 10 minutes but the cab number 046 did not appear anywhere at the assigned area. A few minutes later I approached the counter again to check whether the assigned cab was available. I was told to wait for the cab to arrive.

Silver Bird cab number 141 arrived at the scene. Out of curiosity, I asked the driver whether the cab was assigned to me and he said it was. I had a small argument with the driver. He gave me a very bad impression. His presentation was untidy and rude. The way he drove was rough and dangerous.

I paid him upon arrival at my destination according to the meter reading with no tips which I normally give for good service. He looked quite disappointed. When I got out of the cab he accelerated quickly, knowing that my luggage was still inside the boot. A few of my neighbors alerted the driver to stop when they knew I was in trouble. The cab stopped and he opened the boot from his seat.

Name and address

withheld