Shantui Inaugurates Service Centre in Indonesia to Strengthen Local Commitment and Services
JAKARTA — Shantui has officially opened the Shantui Service Centre Indonesia, located in the Marunda Centre Industrial and Warehouse Area, Jakarta, on Thursday (10/09/2026). This inauguration marks a significant step for Shantui in strengthening its presence and investment in Indonesia, while providing closer, faster, and more integrated service support for customers and partners.
The grand opening was attended by Shantui VIP executives, dealers, business partners, and customers. The presence of these guests reflects the support and collaboration of various parties towards Shantube’s development in the Indonesian market.
In his speech, the Chairman of Shantui International Company, Chai Sen, expressed appreciation to the leaders, business partners, dealers, and customers in attendance, as well as to the Shandong Heavy Industry Group (SDHI) for its guidance and support. He noted that Indonesia is a market with vast and strategic potential. The establishment of the Shantui Service Centre is part of the company’s strategy to further strengthen its local roots and engage more deeply with the Indonesian market.
“Relying on the Indonesian market, which possesses vast potential, the operation of the Shantui Indonesia Service Centre is a concrete manifestation of our strategy to root ourselves locally and delve deeper into the Indonesian market. Moving forward, Shantui will continue to increase investment in service centres, strengthen local service teams, and accelerate response times to ensure the efficient operation of our customers’ equipment throughout its lifecycle,” stated Chai Sen.
This commitment was further reinforced through Shantui’s participation in Mining Indonesia 2026, alongside other companies within the SDHI Group, namely Weichai, Sinotruk, Shantui, Lovol, and Shaanxi Heavy Duty Automobile. Shantui and Lovol represented the group’s construction machinery sector, demonstrating a strong commitment to deepening their Indonesian market presence while expanding their reach within the ASEAN region.
Service Centre with Four Key Capabilities
Furthermore, the CEO of PT Shantui Equipment Indonesia, Sari Wang, introduced the facilities and capabilities of the Shantui Service Centre. She explained that the existence of this facility is not merely an addition of new infrastructure, but part of a comprehensive support system to ensure Shantui units provide long-term value and productivity.
“The introduction of this service centre is not just about opening a new facility, but is a tangible step by Shantui to provide closer support, faster responses, and greater peace of mind for customers. We want to ensure that Shantui units can continue to create long-term value through integrated support, ranging from spare parts, training, and unit delivery to repairs, overhauls, and reconditioning,” she explained.
The Shantui Service Centre possesses four integrated key capabilities: spare parts support, training and competency development, unit delivery support, and unit repair, overhaul, and reconditioning.
Regarding spare parts, the service centre provides local stock for fast-moving spare parts, major components, and undercarriages, and continues to replenish supplies of lubricants and parts to support routine maintenance and repair needs.
The service centre also features a training centre that combines theory and practice. Training materials include product knowledge, engines, hydraulic systems, electrical systems, maintenance, operation, and fault diagnosis. This programme is aimed at customers, dealers, and service teams to enhance the capabilities of local technicians and accelerate on-site problem resolution.
To support the unit delivery process, Shantui provides Pre-Delivery Inspection (PDI) and commissioning to ensure that units have been thoroughly inspected and are in ready-to-operate condition before being received by customers.
Meanwhile, the workshop rebuild centre provides support for fault diagnosis, repairs, overhauls, remanufacturing, and unit reconditioning. This facility is intended to help restore unit performance and reliability while extending their service life.
Unit Handover to Customers
As part of the grand opening rangkaian, Shantui also held a handover ceremony for customers. Two units of EV Wheel Loaders were handed over to PT Kobexindo Konstruksi Indonesia, with the handover performed by Liu Runpei. Additionally, two units of SE500LD Excavators were handed over to PT Anugerah Cahaya Mulya, with the handover performed by Sari Wang.
This momentum serves as an important part of the service centre’s inauguration and reflects Shantui’s support for customer needs through integrated products and services.
The Shantui Service Centre Indonesia was officially opened to support Indonesian customers. The proceedings continued with a ribbon-cutting ceremony to symbolise the official opening. Following the ceremony, guests were invited to tour the available facilities.
The facility tour included several key areas, ranging from the group executive area, reception area, and training centre to the parts display and warehouse. Guests were able to see firsthand the readiness of the facilities designed to support the needs of customers and dealers.
The presence of this service centre is part of Shantui’s journey in strengthening its operations and services in Indonesia. Shantui first entered the Indonesian market in 2004 and has gradually strengthened its sales and service models in the national market.
In 2025, PT Shantui Equipment Indonesia was established to strengthen local operations and market penetration in Indonesia. Subsequently, in 2026, the Shantui Service Centre was officially established with integrated services covering servicing, spare parts, training, repairs, and reconditioning. Moving forward, Shantui will continue to bring its services closer to customers by expanding unit distribution and support.