Royaltrans Booking System in Chaos, Transjakarta Apologises

JAKARTA, KOMPAS.com - A viral post from one Royaltrans bus passenger shared an unpleasant experience while using the public transport service. The post, shared via the Instagram account @kabarcibubur24jam, described the complexity of the newly implemented passenger seat booking system for the Royaltrans bus service. According to the narrative in the post, the first day of the booking system implementation turned chaotic because many people were unaware of the changes to the ticket purchasing system. As a result, many Royaltrans bus passengers were confused about obtaining seat tickets. Ayu Wardhani, Head of the Communications and CSR Department at Transjakarta, stated that the company conveyed an apology for the inconvenience experienced by customers on the first day of the Royaltrans seat booking implementation. Ayu also said that the company has listened to customer feedback and has taken technical and strategic steps to ensure a better customer experience. Customers can still make ticket reservations on the day of departure if seats are available. “To make it easier for customers to plan their trips, Royaltrans seat reservations via the TJ: Transjakarta app can be made starting from seven days before departure,” she said. Furthermore, for transparency on available seat data, Ayu said the company has been updating seats regularly through Instagram Stories on the official accounts @PT_Transjakarta and @infotije, and customers can also continue to monitor via the TJ: Transjakarta app.