Roti Romi Customers Disappointed: No Table at Iftar Despite Having a Reservation

JAKARTA, KOMPAS.com - Roti Romi restaurant branch Menteng, Central Jakarta, recently went viral after receiving numerous customer complaints. The complaints were compiled by the Instagram account @infoboga.id and garnered thousands of responses from netizens. In a post circulated on Thursday (5 March 2026), it stated: “Roti Romi Disappoints Customers: From Flies in Drinks to Plating in Unhygienic Conditions.” Once seated, the food did not come out. There were also complaints about iced tea contaminated with a green fly, with photos of the drink. There were also complaints about the presentation of dishes such as nasi katsu and nasi sei sapi, which were considered far short of customer expectations. The katsu and beef sei were served not as usual, but only as chunks of meat. Finally, residents complained about plating activities of restaurant staff, deeming them unhygienic, with some food placed on the floor during plating in a room. The complaints appeared in a TikTok post by @Keongmas describing an experience of not getting seating at the scheduled reservation time. In the post, the account owner said they had made the reservation several days earlier. However, upon arrival, they were asked to wait because the reserved table was not yet available. “We had a reservation from a few days ago. The name is on the list, but when we arrived, we were told to wait,” the account owner said.