REVISED

REVISED

ADVERTORIAL : Harmoni Optical Publishing date: May 27, 2003

Customer satisfaction a priority at Harmoni Optical

Harmoni Optical is among the few optics stores that has managed to maintain the loyalty and trust of its customers, thanks to its consistent commitment to providing the best service to customers of different nationalities.

With customer satisfaction a top priority, Harmoni Optical pays attention to detail, starting from the products it provides, eye care equipment, expertise and personalized service, to after- sales services.

Accessories such as frames, contact lenses, lenses and sunglasses of different brands are all imported, with shape and color designed to meet expatriates' needs. They include rigid, gas-permeable or extended-wear hard contact lenses, well recognized for their ability to correct astigmatism and ideal for dry eyes.

It also provides a wide variety of 'HOYA' lenses; the products of highly sophisticated technology made in Japan. With the advancements of its technology, HOYA is world-widely reputable for its perfect multi-coats and designs. One of its high-tech features is found in its high-index progressive lenses with friendly design for far, medium and short distances.

Harmoni also offers a delivery service for domestic and overseas customers, thanks to customer trust.

Owned by M. Rachmat, Harmoni Optical opened its first outlet in Kemchicks supermarket, Kemang, South Jakarta, in 1986 before moving to HOTEL KEMANG in 1998. The company opened its second outlet in COSMO Japanese Supermarket, Wijaya Grand Center F 20, Jl. Wijaya Center, Jakarta, in the same year.

Rachmat worked at Paris Miki, one of the large optics companies in Japan, for five years and at Paris Miki Branch in Singapore for eight years. He speaks English and Japanese language fluently.

As part of its efforts to provide good services, Harmoni Optical is slated to have a Mid-Year Sale, with discounts of up to 50 percent on selected items. The program will commence on June 14 and run through June 29, 2003.

Many expatriate customers of Harmoni Optical have told of their satisfaction with the company's eyewear items and services. Mr. and Mrs. Nick Fenton from Great Britain, for instance, have been particularly impressed with the company's personalized and after sales service. "Many years ago, when I first started using Harmoni, I remember ordering a pair of glasses just before going off on holiday - in fact too close to our departure date. Ever keen to satisfy his customers, Rachmat promised to send them to me in the UK. True to his word, a few days into the holiday, I received an email saying the glasses were on the way. No extra charge for delivery!"

"Another time that sticks in my memory was in the early days of 1998 when the Rupiah had plummeted in a matter of days and weeks. Rachmat told us that he was having to sell his stock of frames at prices way below the cost of replacement - knowing he would make a loss but unable to do anything about it. This did not stop him greeting my wife and I with his usual smile and giving us the normal excellent service."

Mr. Kenji ITO, a Japanese nationality, said, "When I needed a pair of prescriptions glasses, I was wondering if there was an optic store in Jakarta, where I could consult with in my own language. Luckily, my friend told me about Harmoni Optical.

"I had no idea that I would meet Rachmat who speaks Japanese fluently and understand what Japanese need when it comes to glasses. And I am pleased to get a pair of glasses that suits me fine," he said.

With 30 years of experience in optical line, Rachmat has become accustomed to handling eyewear-related matters. His outlets in HOTEl KEMANG and COSMO are at just the right place for customers of different nationalities to obtain better optical services.