Response to Coverage: 'We’re Busy Building, But Weak at Uniting'

In relation to the news story titled ‘We’re Busy Building, But Weak at Uniting’ published by Republika.co.id on 23 April 2026, PT Bank Tabungan Negara (Persero) Tbk (BTN) has issued a right of reply. The right of reply, signed by the Head of BTN’s Corporate Secretary Division, Ramon Armando, states that first, BTN respects the findings and recommendations of the Audit Board of Indonesia (BPK). As published in the Summary of Audit Results Semester II 2025 as part of the monitoring mechanism to strengthen good corporate governance.

Second, the company is currently taking follow-up steps on the recommendations, including: a) improving and strengthening the processes for verification and validation of debtor data; b) improving oversight of credit administration and documents; c) accelerating the completion of collateral documents including collateral certificates; d) strengthening risk mitigation and oversight of cooperation with related parties; and e) implementing a credit rescue mechanism in accordance with applicable provisions.

Third, regarding the BPK audit findings and reports of alleged inconsistencies in KPR debtor data, the company has followed up on this matter through internal verification and in accordance with applicable mechanisms, while continuing to uphold the principle of prudence and consumer protection.

Fourth, the company asserts that all KPR facilities in question are supported by physical houses that are the actual objects of financing.

Fifth, the company places customer protection and legal certainty of home ownership as a top priority in the allocation of housing financing. The company continues to undertake ongoing improvements to maintain service quality, governance, and public trust in the national housing financing programme.

Sixth, as part of the implementation of good corporate governance, the company, in conducting its business and operations, consistently coordinates with regulators, auditors, and related stakeholders, in accordance with applicable laws and regulations and the prudential banking principles.

Seventh, the company urges all parties to prioritise accurate, balanced information that reflects facts, and to await the follow-up processes currently underway in accordance with the applicable mechanisms.