Remaining Internet Quota Must Not Expire, DPR Commission I Monitors Operator Compliance
Abdul Halim Iskandar, a member of the Indonesian House of Representatives (DPR) Commission I, has emphasised the importance of monitoring telecommunications operators’ compliance in protecting customers’ remaining internet quotas. He stated that unused quota purchased by the public must not be unilaterally deleted, as it still holds value for the consumer.
Halim made these remarks during a visit to the Navy Regional Command (Kodaeral) II in Padang, West Sumatra, on Friday (4/9). He noted that the practice of deleting remaining quota has the potential to disadvantage consumers by removing the benefits of services they have already paid for.
“That is a very good policy, because consumers have been disadvantaged so far. The remaining amounts are then unilaterally taken over by providers. And certainly, that is a form of injustice,” Halim stated in a written statement on Saturday (5/9/2026).
According to Halim, quota that has been paid for but not yet used still possesses value for the consumer. Therefore, the expiry of a package’s validity period should not result in consumers losing the benefits they have purchased.
“As a customer, as a consumer, there are things that remain their right. But because the time limit is intentionally restricted in such a way, they lose the value that should still be their right,” Halim explained.
The policy to protect remaining quota is a follow-up to Constitutional Court (MK) Decision Number 273/PUU-XXIII/2025. In the ruling issued on 23 July 2026, the Constitutional Court mandated that telecommunications providers offer service options that guarantee users’ remaining quota remains active and usable.
In response to this ruling, the Indonesian Ministry of Communication and Digital (Komdigi) issued Circular Letter No. 4 of 2026 regarding the Obligation to Fulfill Service Options and Protection of Remaining Quota on 28 August 2026. This regulation serves as a guideline for telecommunications providers in providing protection for customers’ remaining data.
This protection can be provided through various mechanisms, such as data rollover. Operators may also provide options including active period extensions, benefit transfers, compensation, refunds, or other mechanisms that do not disadvantage the customer.
Furthermore, operators are prohibited from charging additional fees simply to maintain a customer’s remaining quota. Halim expressed his appreciation for this measure.
However, Halim noted that consumer protection should not stop at the issuance of policy. The implementation by operators must be continuously monitored to ensure that the public truly receives their rights.
“Commission I greatly appreciates this, and we all hope that it is implemented to the maximum extent by the service providers,” he concluded.