Refund by Aria Tours

Refund by Aria Tours

From Kompas

My friends and I joined a Jakarta-Beijing-Hong Kong package
tour on June 30 organized by PT Arya Nusa Permai (Aria Tours),
Jl. Latumeten 37, West Jakarta. The Jakarta-Beijing program took
place, but the Beijing-Hongkong part was canceled due to a change
in Garuda's flight schedule.

Needless to say we were disappointed. Worse, the tour
organizers knew of the change before we left Jakarta and could
have at least informed us. That they didn't was clearly
intentional.

The organizing company was to make a refund. We received a
check to be cleared by a bank, but it was dishonored, as was a
second check. The reason given by the bank was that the account
has been closed.

We have been trying to get our refund but all we have obtained
is promises. The refund is not big, but we deplore the attitude
of the company's director.

C.J. KALIGIS

Jakarta