Recurring Technical Issues with INKA Trains
Once again, INKA-manufactured electric commuter trains (KRL) have experienced technical disruptions. The latest victims were the Bogor-Jakarta route during Monday morning’s peak period.
Several passengers reported issues with the doors on one of the train sets operating on the Bogor-Jakarta Kota route. In response, KAI Commuter (KCI) issued an apology.
“We apologise for the inconvenience caused. We inform you that KA 1203 (Bogera-Jakarta Kota) experienced a schedule deviation due to a necessary inspection of the train set at Citayam Station, and it has now resumed its journey,” KCI stated on its official Threads account on Monday (28/9/2026).
A passenger named Janit reported that the incident occurred at 06:58 WIB at Citayam Station. At that time, the train failed to proceed as the doors were repeatedly opened and closed. The train was only able to pass through again at approximately 07:06 WIB.
According to Janit, door malfunctions frequently occur at stations with high passenger density. However, once the train passed Juanda towards Jakarta Kota and the passenger load decreased, the doors returned to normal operation.
“Almost every station with heavy passenger loads experiences door problems; once it is less crowded after Juanda towards Kota, the doors become stable,” he said.
As a result of the incident, he reported being late for work. Subsequent KRL services were also reportedly affected by the INKA train malfunction.
“Consequently, I arrived at the office late. I checked the C-Access Application to see the position of the trains following this INKA unit, and found that the intervals between stations were quite tightly compressed,” he added.
Three KRL Services Delayed
KAI Commuter apologised for the disruptions to the Bogor-Jakarta Kota KRL services this morning. As a result of the malfunction, at least three services on the route experienced delays.
“KAI Commender expresses its apologies to all users for the inconvenience caused by technical issues with the door system of Commuter Line No. 1203 on the Bogor-Jakarta Kota route, Monday (28/9) morning,” said KAI Commuter VP Corporate Secretary, Karina Amanda, when contacted on Monday (28/9/2026).
“The issue caused delays in travel along the Bogor-Jakarta Kota line,” she added.
Karina noted that the incident began at 07:03 WIB. Initially, officers received reports of a malfunction in one of the doors on the third carriage from the rear of Commuter Line No. 1203 while stopped at Platform I, Citayam Station.
“KAI Commuter officers immediately coordinated with the technical team from PT INKA and the Train Supervision Officer (PUKRL) of Depok to perform emergency repairs on-site,” said Karina.
INKA Previously Cancelled 17 Services
KCI had previously reduced the number of KRL services on the Bogor-Jakarta Kota route until the end of September due to fleet maintenance. PT Industri Kereta Api (Persero), known as INKA, is responsible for the maintenance of the problematic trains.
Senior Manager of Corporate Communication and Representative Office of PT INKA, Nanang Agung Rohmandiyas, stated that his team is directly involved in the maintenance of the iE305 series KRL fleet. He noted that these inspections are conducted to ensure all components are functioning correctly.
“Since the beginning of this process, our engineering and quality assurance teams have been working alongside the KAI Commuter team to ensure every component, including the bogies and propulsion systems, functions optimally. We fully support this process to ensure the reliability and safety of the fleet,” Nanang said in a joint release with KCI and INKA on Tuesday (8/9/2026).
He emphasised INKA’s commitment to the quality and reliability of the products used in KRL services. As part of this general check-up process, INKA will continue to coordinate with KCI to ensure all manufactured train sets meet safety and comfort standards for passengers.
“For us, this is a form of responsibility as a manufacturer and synergy within the railway ecosystem, with the ultimate goal of improving product quality for the comfort and safety of Commuter Line users,” said Nanang.
Meanwhile, KAI Commuter VP Corporate Secretary Karina Amanda explained that 17 KRL services were adjusted due to fleet maintenance. These adjustments to departure times occurred during the morning, afternoon, and evening.
“We are currently conducting intensive maintenance on our KRL fleet to ensure the safety and security of travel,” said Karina.
The schedule included the cancellation of 7 services from Bogor/Cilebut/Depok towards Manggarai/Jakarta Kota and 5 services from Jakarta Kota towards Bogor in the morning, as well as 2 services from Manggarai towards Bogor and 3 services from Bogor in the afternoon.