Qodari: WFH Policy Does Not Lower Civil Servant Performance, Public Services Remain Stable
The Head of the Indonesian Government Communications Agency (Bakom RI), Muhammad Qodari, stated that the policy of working from home (WFH) for one day a week for Civil Servants (ASN) does not decrease performance or the quality of public services.
According to data from the Ministry of Administrative and Bureaucratic Reform (PANRB) as of 26 May 2026, 95 per cent of public services nationwide remained stable while civil servants implemented WFH. This data is based on reports received by the Ministry of PANRB from 143 government agencies, including 15 ministries, 20 central government agencies, and 108 local governments.
“Public services nationwide remained stable during the implementation of WFH. This is evidenced by service users remaining stable or increasing (116 agencies) by 81 per cent, and public satisfaction remaining stable or increasing by 81 per cent,” Qodari said during a press conference on Wednesday, 10 June 2026.
In relation to this, public complaints through the Online Aspirations and Complaints Service (SP4N-LAPOR!) and other channels continued to be handled effectively. Qodari noted that among central agencies, not a single institution reported an increase in complaints or a decline in service quality.
He emphasised that the substance of the WFH policy is not merely about arranging work locations, but rather a comprehensive change in bureaucratic working methods, encouraging civil servants to be more productive, flexible, and results-oriented.
“In its implementation, work flexibility continues to consider the characteristics of tasks, the type of services provided to the community, and the performance achievements of both individuals and organisations. All agencies are also required to maintain the quality of public services through the use of information systems, the provision of essential services, and continuous performance monitoring,” he added.
According to further data from the Ministry of PANRB, 94 per cent of agencies nationwide recorded organisational performance at or above target. Central agencies achieved performance and budget targets of more than 95 per cent, while local governments achieved performance and budget targets of more than 80 per cent.
Additionally, 96 per cent of central government employees responded to communications from the public within less than 5 minutes, while 82.4 per cent of local government employees responded within the same timeframe.
“Regarding the digitalisation of work processes, 32 central agencies have followed up on the Circular Letter by issuing internal policies, and 33 out of 35 central agencies have adopted integrated e-office systems,” said Qodari.