Qodari: WFH Policy Does Not Lower Civil Servant Performance, Public Services Remain Stable

The Head of the Government Communication Body (Bakom RI), Muhammad Qodari, stated that the one-day work-from-home (WFH) policy for State Civil Apparatus (ASN) does not reduce performance or the quality of public services. According to data from the Ministry of Administrative and Bureaucratic Reform (PANRB) as of 26 May 2026, 95 per cent of public services nationally remained stable whilst civil servants undertook WFH. This data is based on reports received by the Ministry of PANRB from 143 government agencies, comprising 15 ministries, 20 central government bodies, and 108 regional governments. “Public services nationally remained stable during the WFH implementation. This is evidenced by service users remaining steady or increasing at 81 per cent (116 agencies) and public satisfaction remaining steady or increasing at 81 per cent,” Qodari said at a press conference on Wednesday, 10 June 2026. In relation to this, public complaints through the People’s Online Aspiration and Complaint Service (SP4N-LAPOR!) and other channels continued to be handled properly. Qodari said that in central agencies, not a single agency reported an increase in complaints or a decline in service quality. He emphasised that the substance of the WFH policy is not merely about regulating work location, but represents a comprehensive change in bureaucratic working methods and encourages civil servants to work more productively, flexibly and be results-oriented. “In its implementation, work flexibility still considers the characteristics of tasks, the types of services provided to the public, as well as individual and organisational performance achievements. All agencies are also still required to maintain the quality of public services through the use of information systems, provision of essential services, and continuous performance monitoring,” he said. Still based on Ministry of PANRB data, nationally 94 per cent of agencies recorded organisational performance at or above target. Central agencies achieved performance and budget targets of more than 95 per cent, whilst regional governments achieved performance and budget targets of more than 80 per cent. Additionally, 96 per cent of central government employees responded to rapid communication with the public in less than 5 minutes, whilst 82.4 per cent of regional government employees responded within the same timeframe. “In terms of digitising work processes, 32 central agencies have followed up the circular by issuing internal policies, and 33 out of 35 central agencies have adopted an integrated e-office system,” Qodari concluded.