Professionalism needed

Professionalism needed

From Adil

The annual exodus of holiday makers returning to their hometowns is now in full swing. Travelers are keen to get together with their families to celebrate Lebaran. Unfortunately, going home is not as easy as one might think. In fact, it is still very difficult to return home to celebrate this great religious holiday, even though the country has been independent for 56 years. The core problem is the difficulty in obtaining tickets.

This happens every year and, apparently, the relevant authorities haven't paid the problem serious attention. Don't the officials see how tired the travelers are, as they are forced to wait in line for hours, and perhaps even queue overnight, just to obtain a ticket? Perhaps the employees of relevant institutions, particularly state enterprises dealing with ticket sales, have never been through this themselves.

Tickets often sell out very quickly, and many would-be travelers complain that they have been unable to get their hands on a ticket. It's only natural that these people should be suspicious and blame the infamous scalpers for their unfortunate situation. It is true, however, that some ticket scalpers at Gambir station have been arrested.

The ticketing farce has also occurred at the state-owned shipping company (Pelni). A lack of professionalism on the part of the company's employees has resulted in the state incurring significant losses. It's time the transportation minister took the necessary measures against the culprits and improved the ticket selling system to the point where the public gets the service it deserves.

HILMAN ARIFIN

Bekasi, West Java