Prof. DG Roy MSc, CAIIB, DBM, CAIB, a professional banker with

Prof. DG Roy MSc, CAIIB, DBM, CAIB, a professional banker with
28 years and more than 200 workshops experience, will overview
the latest trend in the Retail Banking Business: A Relationship
Marketing Approach an interactive workshop to be held in Jakarta
from Dec. 10 through Dec. 12, 2003.

The three-day course will give participants an awareness of
the significance and relevance of the Retail Banking Business.

In addition, the workshop will also give participants an
understanding of Retail Consumer Preferences and Retail Consumer
Buying Behavior and have an understand concepts and Relevance of
relationship Marketing as a Strategic tool to increase Retail
Banking Business

Customer Relationship Management,Managing Customer's
Expectations, Drivers of Change and recent trends in retail
banking to be discussed in the workshop.

For information please call PT OTI Transformasi Lintas
Internasional. Phone: (021) 8379 5633/5272 or fax: (021) 8379
4968