Prioritising Premier Service to Ensure Smooth National Logistics at Ciwandan Port
PT Pelabuhan Indonesia (Persero) Regional 2 Banten is reinforcing its commitment to delivering premier service through optimised port operations at Ciwandan Port in Cilegon, Banten. This commitment is realised via strengthened operational coordination, improved ship and cargo service efficiency, and port facility readiness to ensure national logistics flow smoothly, safely, and on time, while consistently applying Safety and Occupational Health and Safety (K3) culture in all operational activities.
As a strategic port in Banten, Ciwandan Port operates nine berths—Berth 1 to 7, including 5A, 5B, and 5C—which play a crucial role in supporting cargo handling and ensuring smooth supply chains for various industrial commodities. Daily operational activities require swift, measured, and adaptive services to meet client needs.
Therefore, Pelindo Banten is enhancing operational synergy to ensure more effective ship and cargo services while prioritising safety and service quality. Additionally, the Safety and Occupational Health and Safety (K3) culture is reinforced as a vital component in maintaining smooth and secure operational activities at Ciwandan Port.
The premier service implemented focuses not only on operational smoothness but also on service certainty for clients. From ship docking and cargo handling to on-ground coordination, all processes are handled responsively to ensure more efficient and unimpeded logistics activities.
In implementation, Pelindo Regional 2 Banten ensures all operational activities comply with workplace safety standards to create a secure and conducive environment for workers and clients alike. This approach forms part of the company’s efforts to maintain business partner trust and support national logistics distribution stability.
“Good service is not just about speed, but also our ability to provide certainty, comfort, and solutions for clients. We want every logistics activity at Ciwandan Port to proceed smoothly with heartfelt, professional, and responsible service, supported by consistent application of Safety and K3 culture in all port operations,” said General Manager of Pelindo Regional 2 Banten, Benny Ariadi.
Amidst evolving logistics demands, Pelindo Regional 2 Banten regularly reviews services to maintain optimal operational standards. This ensures Ciwandan Port’s services continue to adapt to industry needs and deliver added value for clients and stakeholders involved in port activities.
“Client trust is continually safeguarded. Therefore, we promote a collaborative, responsive, and service-oriented work culture to ensure Ciwandan Port consistently contributes positively to national logistics smoothness,” added Benny Ariadi.
Through consistent commitment to premier service, Pelindo Regional 2 Banten reaffirms its dedication to delivering reliable and professional port services with heartfelt support for economic growth and ensuring smooth national supply chains via Ciwandan Port.
Pelindo Regional 2 Banten optimises Ciwandan Port using SLA and SLG standards to expedite national logistics and support Banten’s bulk cargo sector.