Pramono Admits Many Complaints Stalled in JAKI, Some Unaddressed for a Year
JAKARTA, KOMPAS.com - Jakarta Governor Pramono Anung has admitted that several residents’ reports on the Jakarta Kini (JAKI) app have yet to be followed up.
He made this statement after holding a limited meeting with several department heads at City Hall, Jakarta, on Tuesday (31/3/2026).
He said that the meeting uncovered several reports that had been submitted repeatedly but had not received a response from the relevant parties.
“Today, we happened to have a meeting about JAKI. So, in that meeting, there were indeed several reports that had been submitted repeatedly but not followed up, so we will perfect that,” Pramono revealed at City Hall, Jakarta, on Tuesday.
According to him, reports regarding the disappearance of pedestrian crossing markings had even gone without a response for more than a year.
Pramono also expressed an apology to the public for the slow handling of those reports.
“We apologise for that. I thank and respect the creativity of the residents,” said Pramono.
He also appreciated the actions of residents who independently repainted the zebra crossings at those locations.
However, he stressed that the creation of zebra crossings must still follow the applicable rules.
“For the residents’ creativity with zebra crossings, I express my thanks. However, zebra crossings do have their own rules, so what is happening in the field now, we will perfect it again, we will return it to the rules that have already been set,” Pramono stated.
Residents can access various public services through the app, from reporting city issues (JakLapor), monitoring floods, checking food prices, to health services.
Previously, the zebra crossing on Jalan Dr. Soepomo towards Pasar Minggu became a spotlight after being repainted by an artist and road damage activist.
More than just white blocks on black asphalt, the zebra crossing here also featured illustrations of Pac-Man game characters.
The initiator of the zebra crossing painting, Ijoel, said that the zebra crossing was made as a critique of the government.
“If we as residents use white paint, it seems ordinary. So this is more like poking at the government. Like, we can do it ourselves, how come the government can’t,” Ijoel told Kompas.com on Sunday (29/3/2026).
The zebra crossing made with spray paint is estimated to last only about a month.