Poor executive train service

Poor executive train service

From Bisnis Indonesia

I had a bad experience traveling on an executive train during the recent Lebaran holiday. The expensive ticket was not worth the service provided.

I took the Bima executive train from Yogyakarta to Jakarta on Nov. 30. The train was almost six hours behind schedule.

Most annoyingly, the train stopped at many small stations between Cirebon and Cikampek. Actually, an executive train stops only at certain stations. At these small stations, the conductor took in many new passengers.

Upon a complaint from one of the passengers, the conductor simply said that they had done so because their superiors did not care much about them.

The management of the railway company PT KAI must pay more attention to the well-being of their employees, especially at the lower level so that passengers can enjoy a more comfortable train journey.

KURNIAWAN

Jakarta