Poor bank service draws complaints

Poor bank service draws complaints

TANGERANG (JP): Several customers of Lumbung Mekar Sentosa
secondary bank on Jl. Daan Mogot in Batuceper district complained
yesterday of difficulties in withdrawing their savings.

One of the customers, who asked for anonymity, said he could
not withdraw Rp 25 million owned by 500 elementary school
students from his account.

He said the money was badly needed to pay for examination fees
this month and that bank employees had told him several times to
come back the next day.

Several other customers, mostly elementary school teachers,
also faced the same experience.

Many of the customers thought the bank was on the brink of
bankruptcy due to the monetary crisis.

Wilson Pangaribuan, a director of the bank, denied such
allegations, saying his bank was financially sound and that
customers could withdraw their money whenever they wanted.

"We never postpone any withdrawal requests. We will serve
customers as quickly as possible, anytime they want," he said.

Wilson believed that the allegations were being made by people
wishing to hurt the bank. (41)