PLN's sluggish service

PLN's sluggish service

From Warta Kota

As a customer of the state electricity company (PLN), I have noticed that the service it provides at its payment counters is very slow. It takes at least ten minutes to serve a customer so that PLN branches are always crowded at the end of each month.

PLN should imitate other government agencies, such as district offices for land and building tax, where every taxpayer is served in less than two minutes.

Therefore, PLN should do something to improve the situation, instead of always arguing that it has opened collection counters in PLN branches to ensure prompt service.

ALIFTA Jakarta