PLN Records 10,131 East Java Customers Utilising Power Upgrade Promotion
Surabaya, East Java (ANTARA) - PT PLN (Persero) recorded that 10,131 customers in East Java have utilised a 50 per cent discount on connection fees for power upgrades to increase their electricity capacity according to their needs, valid until 23 July 2026.
General Manager of PLN’s East Java Distribution Unit, Eric Rossi Priyo Nugroho, stated that the high participation rate indicates the community’s growing electricity needs, driven by the increasing use of electronic devices, digital activities, and productive activities at home.
“The enthusiasm from the public shows that adequate electrical capacity is very necessary to support learning activities, household needs, and business development,” he said in a statement in Surabaya on Friday.
Eric explained that the programme, running from 14 to 27 July 2026, was introduced by PLN as a form of appreciation to customers, while also providing convenience for those requiring greater electrical capacity at a more affordable cost.
He added that the ease of applying for a power upgrade via the PLN Mobile application is part of the company’s service transformation to deliver faster, easier, and more transparent services. Through the application, customers can apply for a power upgrade, monitor the service process, and access various other electricity services without needing to visit a Customer Service Unit office.
“Through this programme, PLN aims to help customers obtain electricity services that suit their needs at a more affordable cost. We hope the power upgrade will provide comfort while supporting the community’s productivity,” Eric said.
The programme offers a 50 per cent discount on connection fees for power upgrades for single-phase low-voltage customers from all tariff groups. The promotion applies to customers with an initial power capacity of 450 VA to 5,500 VA who wish to increase their power up to 7,700 VA.
He explained that to take advantage of the promotion, customers must have been registered as PLN customers before 1 July 2026, have settled all electricity bills or other obligations, and have made at least one token purchase or bill payment transaction through the PLN Mobile application during the programme period. After a successful transaction, customers will receive an e-voucher discount that can be used to apply for a power upgrade via PLN Mobile.
PLN also urged customers who have not yet utilised the programme to immediately make a transaction and apply for a power upgrade before the promotion period ends on 27 July 2026.
One customer who has taken advantage of the promotion, Alfian, admitted that the programme was very helpful. “The application process is easy, fast, and can be done via PLN Mobile. As my household’s electricity needs have increased, this power upgrade helps make daily activities more comfortable at a more economical cost,” said Alfian.