PLN Brings Digital Services Closer to Customers with PLN Mobile Experience Booth
PT PLN (Persero), through PLN’s Yogyakarta Distribution Main Unit (UID) and Yogyakarta and Wonosari Customer Service Implementation Units (UP3), has collaborated with PLN Icon Plus to set up a PLN Mobile Experience Booth at Pakuwon Mall Yogyakarta from 7 to 11 October 2026. The initiative aims to bring PLN’s digital services closer to the public while introducing its range of electricity services.
Located on the mall’s LG floor, the booth gives visitors the opportunity to explore PLN Mobile features, obtain information about electricity services and learn about electric vehicle (EV) charging facilities. Visitors can also receive souvenirs during the event.
Dewi Megiaksari, Digital Marketing Manager at PLN’s head office, said the booth would help strengthen ties with customers and improve public understanding of PLN’s digital services. After Yogyakarta, similar events are planned for Bandung, Surabaya, Bali and Jakarta.
“Through this event, we want to get closer to customers and introduce PLN’s products so that the public becomes more familiar with the services available. We are also promoting PLN Mobile as a super app that helps customers access a range of electricity services. We hope customers will explore its features and provide feedback to help us develop our services in the future,” Dewi said.
Deri Prasetio Utomo, General Manager of PLN’s Yogyakarta UID, said the use of digital technology was an important part of PLN’s efforts to make electricity services more accessible, responsive and customer-focused.
“Carrying forward the spirit of Pancasila Sanctity Day, we continue to strengthen our commitment to providing the best service to the public. Through the PLN Mobile Experience Booth, we want to bring PLN’s digital services closer to customers and encourage the public to make use of technology to meet their electricity needs. We also welcome customer feedback as a basis for evaluation, so we can continue improving service quality and deliver an experience that is easier, faster and more convenient,” Deri said.
Agung Pratomo, Manager of PLN UP3 Yogyakarta and Wonosari, added that the event provided an opportunity for PLN to share information directly and help customers understand how digital services can meet their everyday needs.
“We want to make it easier for the public to access PLN information and services through PLN Mobile. The event also gives customers a chance to learn about EV charging facilities and use the app’s various features according to their daily needs,” Agung said.
One customer, Zaka, praised the ease of using PLN Mobile, which he uses to buy electricity tokens and meet his household electric-vehicle charging needs. He said he hoped PLN would offer promotions more frequently, particularly for EV users.
“The app is easy to use and has quite a lot of rewards. I also use PLN Mobile to top up electricity tokens and for charging my electric vehicle at home. I hope PLN runs promotions more often, as they make things much easier for those of us who have switched to electric vehicles,” Zaka said.
Wahyu and Idam, customers who use electric vehicles for their daily activities, expressed similar appreciation. They said PLN Mobile had made things easier and hoped the development of public electric vehicle charging stations (SPKLU) would continue to be stepped up.
“For us, PLN Mobile gets five stars. We hope more SPKLU stations will be added, but the PLN Mobile app is already top-notch. We hope it keeps getting better and maintains its quality,” Wahyu and Idam said.
Through the event, PLN is continuing to encourage the use of digital services while strengthening communication with customers. Feedback gathered in person is expected to inform service improvements and help provide an easier, faster and more convenient customer experience, in line with the spirit of Pancasila Sanctity Day and PLN’s commitment to serving the public.