Pizza Hut responds

Pizza Hut responds

We are referring to Mr. Chandramouli's letter in The Jakarta
Post dated Nov. 18, 1995 entitled Prices go up, sizes go down.

First of all, on behalf of Pizza Hut management, we would like
to thank him for his comments and apologize for any inconvenience
caused.

As always, we review any customer's comments with great
concern and full attention.

Our company management thrives on improving its standards and
this can only be done through criticism.

Indeed we did change from a plate to a bowl for our salad bar
in an effort to standardize our selling price. With the use of
plates, customers would take more than they could eat which
caused wastage and increased costs of the salad bar. We had a
choice of whether to maintain the plate or to change to a bowl.
We selected the latter for the customer's benefit to maintain our
selling price.

With regard to the spoons and tongs, we have requested our
restaurants use large spoons and stronger tongs.

We have requested our product development work on the
Indonesian favorite. If you have any suggestions on favorite
ingredients, we welcome them.

DEVITASARI D.

Management Pizza Hut

Indonesia