Pizza answers complaints

Pizza answers complaints

In response to G.S. Edwin's letter published in The Jakarta
Post on Sept. 3, the management of Pizza Hut Indonesia extends
its sincere apology for the incident occurring at Pizza Hut
Pasaraya that caused him and his friend inconvenience.

We have taken all necessary actions to ensure that this will
not happen again.

It is unfortunate that G.S. Edwin considered the
complimentary offer made by our restaurant manager an insult or
thought that we were trying to hide the truth.

He refused to give our restaurant manager his name and
address. We are very concerned about such incidents and would
like to find out more from the customer personally.

With regard to the Lunchtime Pan Pizza promotion, our present
set up is to show the regular price of Rp 5,200 with a
promotional discount of Rp 1,300 on the bottom of the bill. The
total price of Rp 5,200 minus Rp 1,300 is exactly the same as the
price stated in our menu.

The reason for showing the full price and then subtracting the
promotional discount is to inform our customers that they have
just received a 25 percent discount by ordering a Personal Pan
Pizza at lunch time. We also need to keep track of the discounts
we offer as part of our control system.

On to the melon juice. Because it is a seasonal juice (like
mango, water melon and sirsak), we will provide a note on the
tent card or at the condiment box complete with the price of Rp
4,500 excluding 10 percent tax.

Lastly, we would like to invite G.S. Edwin and his friend to
have a complimentary meal in one of our restaurants by sending
his name and address directly to Pizza Hut head office: Arena PRJ
Hall E, Food & Service Building, Kota Baru Kemayoran, Jakarta
10001, attention to Ms. Dewi Alwi, Promotions Manager Pizza Hut
Indonesia.

The Management

Pizza Hut Indonesia