Pertamina Launches Public Information Integration to Boost Service Improvement

PT Pertamina (Persero) has officially launched its Public Information Service Integration as a renewed spirit in delivering informative services. The launch reflects Pertamina’s commitment as a responsive and trustworthy company, serving as the front line in fulfilling public information needs. The launch was carried out by Pertamina Corporate Secretary Arya Dwi Paramita and Vice President Corporate Communication Muhammad Baron, alongside the Chair of the Central Information Commission of the Republic of Indonesia (KIP RI), Handoko Agung Saputro, and the Chair of Strategy and Research at KIP RI, Joemarthine Chandra, at Grha Pertamina Jakarta on Friday, 7 August 2026. Chair of the Central Information Commission, Handoko Agung Saputro, expressed appreciation to Pertamina for its commitment to increasing information openness while improving the quality of public services so that Pertamina’s presence is truly felt by the community. ‘Pertamina, as a state-owned enterprise and a pillar of the national economy, can provide a real impact on people’s lives. I appreciate this activity because it is tangible evidence of your commitment to being more open and continuously improving service quality to the public,’ said Handoko. Pertamina Corporate Secretary Arya Dwi Paramita stated that Pertamina is committed to presenting information that makes the public trust, feel served, and experience its benefits. ‘The journey towards that goal is certainly not instant; it is built through small steps we take, including making access to Pertamina’s official information channels easier, maintaining information accuracy and security, encouraging public participation, and strengthening information governance to support Public Information Openness,’ Arya explained. Arya continued that Pertamina will continue to strengthen synergy, collaboration, and the best commitment so that every step taken leads to the same goal, namely gaining public trust. ‘Strong collaboration must be supported by fast, accurate, consistent, and community-oriented services,’ said Arya. Embracing a new spirit as ‘One Team, One Goal’ in accordance with the one Pertamina one voice policy and principle, all of Pertamina’s official information channels, from Voice 135, Email, social media, WhatsApp, Website, E-PPID to Sp4n Lapor, are now integrated to serve the community’s needs quickly and accurately.