Pertamina Launches Integrated Public Information Service

PT Pertamina (Persero) has officially launched an integrated Public Information Service as part of a renewed commitment to providing informative services. The launch reflects Pertamina’s dedication to being a responsive and trustworthy company at the forefront of meeting public information needs. The event was attended by Pertamina Corporate Secretary Arya Dwi Paramita, Vice President Corporate Communication Muhammad Baron, alongside Chairman of the Central Information Commission (KIP RI) Handoko Agung Saputro and Head of Strategy and Research at KIP RI Joemarthine Chandra at Grha Pertamina, Jakarta, on Friday, 7 August 2026. Chairman of KIP RI, Handoko Agung Saputro, expressed appreciation for Pertamina’s commitment to improving information transparency and enhancing the quality of public services so that the company’s presence is truly felt by the community. “Pertamina, as a state-owned enterprise and a pillar of the national economy, can provide a real impact on people’s lives. I appreciate this initiative as it is tangible proof of Pertamina’s commitment to being more open and continuously improving service quality for the public,” Handoko stated. Corporate Secretary Arya Dwi Paramita said Pertamina is committed to presenting information that makes the public trust, feel served, and experience the benefits. “The journey towards that goal is not instant; it is built through small steps we take, including opening easier access to Pertamina’s official information channels, maintaining information accuracy and security, encouraging public participation, and strengthening information governance to support Public Information Transparency,” Arya explained. Arya added that Pertamina will continue to strengthen synergy, collaboration, and commitment so that every step taken leads to a single goal: winning public trust. “Strong collaboration must be supported by fast, accurate, consistent, and community-oriented services,” Arya said. Embracing a new spirit of ‘One Team, One Goal’ in line with the one Pertamina one voice policy, all of Pertamina’s official information channels—including Voice 135, Email, social media, WhatsApp, the website, E-PPID, and Sp4n Lapor—are now integrated to serve the public’s needs quickly and accurately. “Every information service received by the public is the result of collaboration across all lines moving with one strategy and one goal. Our goal is to win public trust through transparent, informative, accountable, and trusted information disclosure,” Arya stated. In line with the launch of the integrated Public Information Service, Pertamina is strengthening its public information management through technical guidance for the Holding, Sub-holdings, and Subsidiaries. This is Pertamina’s commitment to always serving the public by providing fast and accurate information transparency according to the community’s needs. Arya emphasised that Pertamina’s public information service is the front line ensuring every information request is handled appropriately. The Pertamina Group continues to improve the quality of information services through various channels, such as the PPID website, applications, email, voice, and information service rooms. “Through strong collaboration and continuously improving services, Pertamina is building public trust. Because in the end, the greatest award is the trust we maintain every day,” Arya concluded.